Welcome to Design Planetarium. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
This website is operated by Design Planetarium. Throughout the site, the terms “we”, “us” and “our” refer to Design Planetarium. Design Planetarium offers this website and all its services to you, the user, and conditional upon your acceptance of all terms, conditions, policies and notices stated herein.
All material on our website is the trademark and copyright property of Design Planetarium. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our property. You may also not use our products and services for any illegal or unauthorized purpose. Design Planetarium reserves the right to refuse service to anyone for any reason at any time. If you disagree with any part of these terms and conditions, please do not use our website.
It is also to be noted that both parties, Design Planetarium and the Client, agree not to criticize each other and any of its employee, associate/s or partner/s publicly (on online forums, blogs, social networks etc.) at any given time during or subsequent to contract period. Similarly both parties agree not to talk on online forums, blogs, community groups or any social media in a way which brings disrepute to either party or any of its employee, associate or partner. In case of breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.
Design Planetarium reserves the right to change prices for our products without notice. We reserve the right to modify or discontinue the Service without notice at any time.
Design Planetarium offers a variety of digital solutions, including, but not limited to, logo designs, animated videos, voiceovers, website design and development, and social media marketing. We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction. We reserve the right to change the descriptions and prices of our Services at any time without notice. We reserve the right to discontinue any service or offer at any time.
Revisions are contingent on the package selected. Revision turnaround time will be 48 working hours, but may change based on the client’s requirements and feedback. Unlimited revisions require that the initial design and concept have to be the same. The customer cannot ask for a concept redesign once an initial concept has been approved.
For animation videos, the revisions are contingent on the package selected. The client can approach us for unlimited free revisions and we will revise the animated video for no extra charges, given that the design and concept remain intact. Design Planetarium reserves the right to refuse any changes or revisions to the animated videos. If Design Planetarium accepts the terms of revision for the animation video, the revision turnaround time will be at Design Planetarium’ discretion.
*Unlimited revisions require that the initial design and concept have to be the same. The customer cannot ask for a redesign once an initial concept has been approved.
In any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved. All requests for refund will be as per the following arrangement:
The client makes a solicitation where the underlying ideas for a logo are provided. However once the client approves or asks for changes in the initial designs, the refund offer will be void and a request for refund will not be approved.
Once the project enters the revision phase, the refund offer will be void and a request for refund will not be approved.
A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per the brief, a refund will not be approved.
If a demand for refund is made before the delivery of initial design concepts, then you would qualify for a full refund (excluding 10% administration and preparing charge).
If the refund request is made within 5 business days after the initial design, you will only be eligible for a 66% refund (excluding 10% administration and preparing expense).
If the refund request is made after 5 business days and within 12 business days after the initial design delivery, you will only be eligible for a 33% refund (excluding 10% service & processing free).
No refund request will be approved after 15 business days of the initial design delivery. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.
No refund will be approved after the final files have been delivered.
If a demand for refund is made before the delivery of Initial Website Mockup then you would qualify for a full refund (excluding 10% administration and preparing charge).
If the refund request is made within 5 business days after the Initial Website Mockup, you will only be eligible for a 66% refund (excluding 10% administration and preparing expense).
No request for refund will be approved once the initial design mockup of your website has been revised.
No refund request will be approved after 10 business days of the Initial Website Mockup. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.
In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
In instances, where websites have been developed and uploaded on test links or actual domains, no refunds will be entertained. Design Planetarium will only be liable to troubleshoot problems (if and when) the customer has subscribed to web support services.
For custom bundles, our refund policy (as stated above) will apply individually to each service of the bundle.
No refund request will be approved after 10 business days of the Initial design. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.
All of our Social Media Marketing Packages, SEO Packages and other marketing related projects are non-refundable under any circumstances.
Services including domain, hosting, SSL and other related services will not be cancelled or refunded under any circumstances. Design Planetarium holds the rights to domains & hosting that have been purchased via Design Planetarium.
No request for refund will be approved after inaction by the customer after 7 business days. If you wish to restart the order, you will be charged a fee contingent upon your venture.
No request for refund will be approved if the customer is unresponsive at any point of time for 10 business days.
All refund request should be made to the support department. Design Planetarium reserves the right to approve or reject any and all refund requests based on a case to case basis.
Money Back Guarantee depends on that the request is set in accordance with some basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, Design Planetarium does not consider this to be in good faith. In such instances, we reserve the right to decline a refund request.
All design jobs require client input before finishing the design which is why the customer must be active throughout the process and gives feedback in order to get the required results.
100% unique design guarantee qualifies you for a new logo if the logo designed by Design Planetarium is found to be considerably similar to another design that already exists. Any likeness to a current outline will be considered a fortuitous event and Design Planetarium will not acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.
*All refund requests should be properly documented & must be communicated through the channels mentioned in Section 6 with the reason for discontent. You agree to a 10% processing fee deduction from the order amount when the refund is processed. Refunds are issued within 8 to 10 business days from the day that the cancellation was requested. You agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same. All sections of this Agreement which, by their nature, shall survive termination, shall survive including payment, indemnity and the disclaimers of warranty and limitations of liability.
To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.
1. Specify your concern and claim your refund through any of the following three modes:
We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval. After the refund, the rights to your design would be transferred to Design Planetarium and you would not legally be allowed to display any version of the design anywhere. You also concur that you will have no right (immediate or circuitous) to use the product nor will you have any ownership interest for or to the same.
If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here (firstname.lastname@example.org).
To optimize our product and services, we may provide you with access to third-party tools and software which we neither monitor nor have any control nor input. We shall have no liability and are not responsible for any harm or damages whatsoever relating to the use of these third-party tools. Complaints, claims, concerns, or questions regarding third-party products should be directed to the relevant third-party.
In order to provide you with complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form. The designs are crafted after adequate and thorough research to ensure results of the high quality.
All design order files are delivered to the client through an e-mail. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s email address. The turnaround time will be according to the package, the minimum time required is 1 business day. We offer a rush delivery service through which you can have your first logo within 24 hours for an additional $100. For further help, get in touch with our customer support.
We keep your final design archived after we deliver your final files. If you wish to receive the final files again, we can email these files upon request.
We offer Customer Support to address your questions and queries. You may contact us at email@example.com or call us at +61 (04) 8884 4687, Mon – Fri 9 AM – 7 PM EST.
You agree that Design Planetarium is not at risk for any correspondence from email addresses other than the ones sent from our domain (eg: firstname.lastname@example.org) or/and any toll free number that is not specified on our website. Design Planetarium will not be considered liable for any damages brought about by such correspondence.
At Design Planetarium we promise that all of our logos are produced from scratch. We will provide you a logo that is in complete compliance with your design brief.
We reserve the right to correct any errors, inaccuracies or omissions on our website and to change or update information or cancel orders if any information in the Service or on any related website content is inaccurate at any time without prior notice (including after you have submitted your order).
In no event shall Design Planetarium, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this website whether such liability is under contract. Design Planetarium, including its officers, directors, employees and interns shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this website. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You hereby indemnify to the fullest extent Design Planetarium, our parent organization and our affiliates from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these terms.
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms without affecting the remaining provisions herein.
These Terms & Conditions are effective unless and until terminated by either you or us. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we also may terminate this agreement at any time and hold you liable for all amounts due up to and including the date of termination and will accordingly deny you access to our Services.
The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement between Design Planetarium and you in relation to your use of this website, and supersede all prior agreements and understandings. Any ambiguities in the interpretation of these Terms shall not be construed or misconstrued against the drafting party, i.e. Design Planetarium.
These Terms will be governed by and interpreted in accordance with the laws of the State of Victoria and any dispute under this agreement must be brought to this venue and no other.
Questions about the Terms & Conditions should be sent to us at email@example.com.
We consider each brand as our own, and treat customers like our family. Our logos are created entirely according to customer's brief and we strive to stand on their customers. The happy accolades here clearly show the love and satisfaction our valued customers hold for us.
Excellent service and support throughout the process to design a new logo for my business. I am delighted with the final product!
I was initially referred to Design Planetarium Australia by Bark, As a small owner I needed two professionally designed logos to assist with my branding . I am very impressed I with their professionalism , attention to detail and the quality of their work on my logo's. I will definitely contact the team at Design Planetarium when I need other work completed. I am very happy to recommend Design Planetarium.
Positive: Professionalism, Quality, Responsiveness, Value
Great customer service & an even greater logo design for my business couldn’t be happier with my decision to choose Design Planetarium
Great service from the start
Great service from the moment I made contact. This company came up in a google search when I was searching for logo stickers and I used the chat feature and was messaging with a real person instantly.. I found the process to be very quick..they did exactly what I wanted and even more..very reasonable price for a quick and efficient service!!!
A Big Thumbs Up :):)
Very happy with my business logo and the design I was looking for, I was also impressed with customer service getting back to me in a timely manner and the prices are affordable.
Excellent experience. Professional result and friendly team. Go out of their way to insure that I was happy with the final result. Highly recommended.
The logo design project cost depends on the type of logo and number of concepts you want. We are offering multiple packages starting at very affordable prices.
Yes, every customer need to pay 100% of the agreed price upfront before we start working on their logo design project. Our customers are protected and covered by 100% money back guarantee which means if they feel that we haven't delivered as per their expectations then they can ask for a refund.
An idea or brainstorming is the most important element in a logo design process so please do not expect us to do it for free!
The initial logo concepts normally take 24-48 hours to design. However, timelines do vary due to a clients specific needs, challenges, requirements and overall project scope. Any kind of 'implied' deadline is also dependant on the client in many ways: if the client takes a dislike to a number of our logo concepts, or is not timely with return feedback, then its difficult for us to keep that forward momentum going.
Thinking negatively will bring negative results so please don't worry about this possibility. We are willing to work on your project until you are 100% satisfied and happy with the final result.
We can start work immediately after receiving the logo design brief and upfront payment.
Yes, we offer rush delivery at an additional $100 cost.
We transfer all the ownership rights by providing you a logo design source files. You can use it however you want to without seeking any permission from us.